Customised help and support

The library has an excellent track record of working with individual students to support particular requirements. This has included working with individual publishers, vendors and organisations such as the Royal National Institute of Blind People to obtain content in accessible formats. If you require any support, please contact your subject librarian or the IT and Library Helpzone


  • Accessible entrances with power-assisted external doors 
  • Push pad access on internal doors 
  • Accessible toilets 
  • Lift access between levels at Park and Oxstalls libraries 
  • Height-adjustable desks 
  • Cerium overlays available from the IT and Library Helpzones at Oxstalls and FCH libraries 
  • Designated parking for blue badge holders (spaces cannot be reserved) 
  • Support dogs welcome 

Please ask at the IT and Library Helpzones available on each campus library for assistance with using the library space or accessing physical resources. Alternatively, you can contact the helpdesk and one of team will get back to you. 

Additional support during staffed opening hours includes: 

  • Assistance with photocopying, printing and scanning¬†¬†
  • Placing holds on books 
  • Nominated person issuing 
  • Book retrieval 

Online resources

The library works to purchase learning materials which have been assessed for their levels of accessibility as part of the procurement and tendering process. 

Suppliers are requested to use all reasonable efforts to comply with the W3C Standards for accessibility

Links to accessibility statements and related content produced by each supplier are included in our full list of online resources.

If you are a University of Gloucestershire student, please contact your Subject Librarian who will be able to assist you with access to resources in different formats. 

Please also visit our Accessibility Resources Freely Available at UoG resource list. In this we have gathered various options of support for your studies: from screen readers to screen adjusting to browser extensions.

IT and accessibility support

Full information and guides are available for students on the internal IT and accessibility support page

Disability, Dyslexia and Learning Support (DDLS) Service

Advice on support available and contact details can be found on the DDLS pages