{"id":970,"date":"2024-12-02T08:23:32","date_gmt":"2024-12-02T08:23:32","guid":{"rendered":"https:\/\/sites.glos.ac.uk\/arcsupport\/?page_id=970"},"modified":"2025-07-09T15:02:56","modified_gmt":"2025-07-09T15:02:56","slug":"arc-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/sites.glos.ac.uk\/arcsupport\/arc-frequently-asked-questions\/","title":{"rendered":"ARC: Frequently asked questions"},"content":{"rendered":"\n<p class=\"\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ARC: Frequently asked questions<\/h2>\n\n\n\n<p class=\"\">This page contains a range of help and technical support for all ARC platforms. If you cannot find the answer you are looking for in the guides below, please email ARChelp@glos.ac.uk for advice.<\/p>\n\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_603\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_603_7349\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_603_7349\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_603_7349\" role=\"button\" for=\"collapsibleRow_group_603_7349\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>On this page<\/strong> &#8211; quick links to all topics<\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_603_7349\" id=\"collapsibleRow_group_603_7349\">\n\t\t\t\t\t\t\n<p class=\"\"><a href=\"#general\">General ARC Questions<\/a><\/p>\n\n<p class=\"\"><a href=\"#errors\">Common errors and solutions<\/a><\/p>\n\n<p class=\"\"><a href=\"#training\">Training Resources<\/a><\/p>\n\n<p class=\"\"><a href=\"#powstudent\">ARC POW and Timesheets &#8211; Students<\/a><\/p>\n\n<p class=\"\"><a href=\"#powstaff\">Timesheets &#8211; Placement Staff<\/a><\/p>\n\n<p class=\"\"><a href=\"#epadstudent\">ePAD &#8211; Students<\/a><\/p>\n\n<p class=\"\"><a href=\"#epadstaff\">ePAD &#8211; Placement Staff<\/a><\/p>\n\n<p class=\"\"><a href=\"#pep\">ARC PEP<\/a><\/p>\n\n<p class=\"\"><a href=\"#audits\">Audits<\/a><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"general\">General ARC Questions<\/h2>\n\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_8217\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_8217_1235\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_8217_1235\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_8217_1235\" role=\"button\" for=\"collapsibleRow_group_8217_1235\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>How can I give feedback on ARC or make a suggestion for improvement?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_8217_1235\" id=\"collapsibleRow_group_8217_1235\">\n\t\t\t\t\t\t\n<p class=\"\">We welcome feedback on all aspects of our implementation of ARC \u2013 please send your feedback and comments to&nbsp;<a href=\"mailto:ARChelp@glos.ac.uk\">ARChelp@glos.ac.uk<\/a><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"errors\">Common errors and solutions<\/h2>\n\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_3509\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_3509_7098\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_3509_7098\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_3509_7098\" role=\"button\" for=\"collapsibleRow_group_3509_7098\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span>I have not received an email that my student has sent to access their ePAD<\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_3509_7098\" id=\"collapsibleRow_group_3509_7098\">\n\t\t\t\t\t\t\n<p class=\"\">If you are not receiving the automated emails, please check that your student has used the correct email address and review your spam\/junk folder for our emails. If emails are being sent to the spam folder, you can add the sending email address hscplacements.glos@arcwebonline.com as a contact. <\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_5579\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_5579_7256\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_5579_7256\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_5579_7256\" role=\"button\" for=\"collapsibleRow_group_5579_7256\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span>&#8220;An error occurred&#8221;, or I am having trouble loading the page<\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_5579_7256\" id=\"collapsibleRow_group_5579_7256\">\n\t\t\t\t\t\t\n<p class=\"\">Typically, when you have trouble loading one of the ARC web pages, the cause is related to corrupted cookies stored on your local computer. The solution is to delete the cookies and allow websites to recreate them as needed. To delete cookies please follow the instructions here.<\/p>\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-arc-support wp-block-embed-arc-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"zvGyWq4kAQ\"><a href=\"https:\/\/sites.glos.ac.uk\/arcsupport\/how-to-clear-browser-data\/\">How to clear browser data<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;How to clear browser data&#8221; &#8212; ARC support\" src=\"https:\/\/sites.glos.ac.uk\/arcsupport\/how-to-clear-browser-data\/embed\/#?secret=HNUPbimiYA#?secret=zvGyWq4kAQ\" data-secret=\"zvGyWq4kAQ\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n<p class=\"\">Please note that this will delete all stored passwords, so you will need to reenter passwords to log into any of your usual web pages as well as ARC.<\/p>\n\n<p class=\"\">Once you have cleared all the cookies and browser data from your web browser, please close all browser tabs before trying to access ARC again.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_4881\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_4881_6639\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_4881_6639\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_4881_6639\" role=\"button\" for=\"collapsibleRow_group_4881_6639\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span>I get an access denied error when trying to log into ARC POW or the ePAD<\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_4881_6639\" id=\"collapsibleRow_group_4881_6639\">\n\t\t\t\t\t\t\n<p class=\"\">This error usually occurs when you are logged into a Microsoft Account other than your University of Gloucestershire Microsoft Account. To solve this issue <\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"training\">Training Resources<\/h2>\n\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_6117\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_6117_9541\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_6117_9541\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_6117_9541\" role=\"button\" for=\"collapsibleRow_group_6117_9541\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>Do you have any training videos I can view to help me with ARC?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_6117_9541\" id=\"collapsibleRow_group_6117_9541\">\n\t\t\t\t\t\t\n<p class=\"\">Yes, we have a dedicated YouTube Channel with video guides on all aspects of ARC.&nbsp;<a href=\"https:\/\/www.youtube.com\/channel\/UCmrV8OeGq2w09lYTQ6q2gXg\" target=\"_blank\" rel=\"noreferrer noopener\">View the dedicated YouTube channel<\/a>. Alternatively, there is a full list of&nbsp;<a href=\"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/epad-training-for-students\/\" target=\"_blank\" rel=\"noopener\">Student ePAD guides here<\/a>&nbsp;and a full list of&nbsp;<a href=\"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/epad-training-for-practice-assessors\/\" target=\"_blank\" rel=\"noopener\">staff ePAD guides here<\/a><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_9800\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_9800_539\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_9800_539\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_9800_539\" role=\"button\" for=\"collapsibleRow_group_9800_539\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>Where can I access ARC and ePAD training<\/strong> as a Practice Assessor<\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_9800_539\" id=\"collapsibleRow_group_9800_539\">\n\t\t\t\t\t\t\n<p class=\"\">All staff support, training and guides are available from the <a href=\"https:\/\/sites.glos.ac.uk\/arcsupport\/\">main ARC web site here.<\/a> If you would like to book training for the ePAD,&nbsp;<a href=\"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/training-dates-for-the-epad\/\" target=\"_blank\" rel=\"noopener\">please click here<\/a>&nbsp;to go to the ePAD training booking page or email&nbsp;<a href=\"mailto:ARCHelp@glos.ac.uk\">ARCHelp@glos.ac.uk<\/a> for any other support or advice.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_4104\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_4104_3269\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_4104_3269\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_4104_3269\" role=\"button\" for=\"collapsibleRow_group_4104_3269\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span>Where can I access Student support, training and guides<\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_4104_3269\" id=\"collapsibleRow_group_4104_3269\">\n\t\t\t\t\t\t\n<p class=\"\">All student guides are available from the <a href=\"https:\/\/sites.glos.ac.uk\/arcsupport\/\">main ARC support site here.<\/a><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"powstudent\">ARC POW and Timesheets &#8211; Students<\/h2>\n\n\n\n<p class=\"\">For Student timesheet FAQ&#8217;s please see the <a href=\"https:\/\/sites.glos.ac.uk\/arcsupport\/arc-pow-student-guide\/\" data-type=\"link\" data-id=\"https:\/\/sites.glos.ac.uk\/arcsupport\/arc-pow-student-guide\/\">FAQ section in the timesheets guide here<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"powstaff\">Timesheets &#8211; Staff<\/h2>\n\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_5608\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_5608_4967\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_5608_4967\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_5608_4967\" role=\"button\" for=\"collapsibleRow_group_5608_4967\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>Do I need a password or login details to approve timesheets?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_5608_4967\" id=\"collapsibleRow_group_5608_4967\">\n\t\t\t\t\t\t\n<p class=\"\">No, mentors and assessors do not require a password or login to access the timesheet, they only need to click on the link that is automatically emailed to them.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_971\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_971_9979\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_971_9979\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_971_9979\" role=\"button\" for=\"collapsibleRow_group_971_9979\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>My student has said they have submitted their timesheet, but I have not received the email with the link?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_971_9979\" id=\"collapsibleRow_group_971_9979\">\n\t\t\t\t\t\t\n<p class=\"\">Please check that the email is not in your spam folder and then ask the student to check that they have used the correct email address. The student can change the email address and resend the request to approve their timesheet. If this does not work, please email&nbsp;<a href=\"mailto:ARChelp@glos.ac.uk\">ARChelp@glos.ac.uk<\/a><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_9085\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_9085_3786\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_9085_3786\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_9085_3786\" role=\"button\" for=\"collapsibleRow_group_9085_3786\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>My student has entered 7.3 in the hours for the shift but they worked 7 \u00bd hours \u2013 what should I do?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_9085_3786\" id=\"collapsibleRow_group_9085_3786\">\n\t\t\t\t\t\t\n<p class=\"\">This is correct for a 7 \u00bd hour shift. Similarly, 7 \u00bc hours would be recorded as 7.15 and 7 \u00be hours would be recorded as 7.45. In this case, you can approve the timesheet.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_9143\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_9143_7719\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_9143_7719\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_9143_7719\" role=\"button\" for=\"collapsibleRow_group_9143_7719\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>Does my student need to list their breaks in their timesheet?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_9143_7719\" id=\"collapsibleRow_group_9143_7719\">\n\t\t\t\t\t\t\n<p class=\"\">Yes, breaks need to be correctly identified in the timesheets.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"epadstudent\">EPad &#8211; Students<\/h2>\n\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_2485\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_2485_6161\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_2485_6161\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_2485_6161\" role=\"button\" for=\"collapsibleRow_group_2485_6161\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>My Practice Assessor is not listed in my ePAD \u2013 how can I get them added?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_2485_6161\" id=\"collapsibleRow_group_2485_6161\">\n\t\t\t\t\t\t\n<p class=\"\">If you need a Practice Assessor added to the ePAD, please fill in the form in the Student ARC Links section of the <a href=\"https:\/\/sites.glos.ac.uk\/arcsupport\/\">Main ARC support site.<\/a><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_3375\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_3375_5885\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_3375_5885\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_3375_5885\" role=\"button\" for=\"collapsibleRow_group_3375_5885\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>Who can approve the Episodes of Care &amp; Medicines Management?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_3375_5885\" id=\"collapsibleRow_group_3375_5885\">\n\t\t\t\t\t\t\n<p class=\"\">Your Practice Assessor must complete the Episodes of Care and Medicines Management \u2013 your Practice Supervisor is not permitted to do this.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_7682\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_7682_7571\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_7682_7571\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_7682_7571\" role=\"button\" for=\"collapsibleRow_group_7682_7571\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>Can you add my Practice Supervisor to the ePAD<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_7682_7571\" id=\"collapsibleRow_group_7682_7571\">\n\t\t\t\t\t\t\n<p class=\"\">No, practice supervisors cannot be added to the ePAD as they are not permitted, under the NMC Standards for Education, to complete several sections of the ePAD.<\/p>\n\n<p class=\"\">If you need a practice supervisor to have access for example to complete your initial interview or add a proficiency, you can invite them yourself. Please refer to the&nbsp;<a href=\"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/epad-training-for-students\/\" target=\"_blank\" rel=\"noopener\">Student ePAD Help Guides<\/a>&nbsp;if you need help with this.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_6071\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_6071_6293\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_6071_6293\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_6071_6293\" role=\"button\" for=\"collapsibleRow_group_6071_6293\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span>I have a question about how to complete a section of the ePAD; who should I ask?<\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_6071_6293\" id=\"collapsibleRow_group_6071_6293\">\n\t\t\t\t\t\t\n<p class=\"\">For help and guidance on how to complete the ePAD, including what should be included in your reflections and Episodes of Care, please contact the Academic Placement Module Lead or your AA.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_3590\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_3590_5799\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_3590_5799\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_3590_5799\" role=\"button\" for=\"collapsibleRow_group_3590_5799\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>What do the proficiencies marked with ** mean?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_3590_5799\" id=\"collapsibleRow_group_3590_5799\">\n\t\t\t\t\t\t\n<p class=\"\">There are some proficiencies that can be completed either in Part 2 or Part 3, these are marked with ** \u2013 there are 12 proficiencies from Part 2 that can be completed in Part 3, and 2 proficiencies from Part 3 that can be completed in Part 2.<\/p>\n\n<p class=\"\">If you choose to leave some of the ** Part 2 proficiencies until you are in Part 3, you will still need to complete a minimum of 50% (17 proficiencies) in the first placement of Part 2. Our advice is to only leave a proficiency until Part 3 if there is no opportunity for you to undertake it in Part 2. Leaving too many Part 2 proficiencies until Part 3 will create more work for you in Part 3.<\/p>\n\n<p class=\"\">Please also remember that you must complete all proficiencies, including the ** proficiencies, by the end of the course, and if you complete a Part 3 proficiency in Part 2, you still need to show that you have maintained your competency in that area throughout Part 3.<\/p>\n\n<p class=\"\">For further advice, please contact your Academic Placement Module Lead or your AA.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_9219\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_9219_5793\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_9219_5793\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_9219_5793\" role=\"button\" for=\"collapsibleRow_group_9219_5793\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>If you or your assessor have made an error on the ePad, can you amend and make changes?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_9219_5793\" id=\"collapsibleRow_group_9219_5793\">\n\t\t\t\t\t\t\n<p class=\"\">Yes, you can revoke it without losing information if you resubmit it and have it reapproved. You will not lose information if this is revoked.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_1459\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_1459_3201\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_1459_3201\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_1459_3201\" role=\"button\" for=\"collapsibleRow_group_1459_3201\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span>Will I need a new ePAD for any make-up<strong> hours at the end of the course<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_1459_3201\" id=\"collapsibleRow_group_1459_3201\">\n\t\t\t\t\t\t\n<p class=\"\">Yes, you need to use the ePAD to continue to demonstrate your professional values in line with the NMC Expectations. A new midpoint\/endpoint will be added for you. You must pass the new ePAD in order to pass the placement module. Please ensure that the midpoint is completed around the middle of your placement so that any concerns can be raised and supported.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"epadstaff\">ePAD &#8211; Staff<\/h2>\n\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_5485\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_5485_4418\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_5485_4418\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_5485_4418\" role=\"button\" for=\"collapsibleRow_group_5485_4418\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>How can I get an account created to access the ePAD?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_5485_4418\" id=\"collapsibleRow_group_5485_4418\">\n\t\t\t\t\t\t\n<p class=\"\">If you are a Practice Assessor and need an account in the ePAD, please email&nbsp;<a href=\"mailto:ARCHelp@glos.ac.uk\">ARCHelp@glos.ac.uk<\/a>&nbsp;with your name, contact number and placement location, and we will create an account for you.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_9325\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_9325_2974\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_9325_2974\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_9325_2974\" role=\"button\" for=\"collapsibleRow_group_9325_2974\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>If I enter comments into the Midpoint or Endpoint interview and click save for later, will the student be able to read those comments?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_9325_2974\" id=\"collapsibleRow_group_9325_2974\">\n\t\t\t\t\t\t\n<p class=\"\">Yes, your student will be able to read all comments that you save as part of their midpoint\/endpoint in their view. They will also be able to see any passes or fails you have entered in the professional values section.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_7235\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_7235_3457\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_7235_3457\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_7235_3457\" role=\"button\" for=\"collapsibleRow_group_7235_3457\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>Who can sign off what in the ePAD?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_7235_3457\" id=\"collapsibleRow_group_7235_3457\">\n\t\t\t\t\t\t\n<p class=\"\"><strong>Practice Supervisors<\/strong>&nbsp;can sign the Orientation, Initial Interview &amp; Assessment of Proficiencies.<\/p>\n\n<p class=\"\"><strong>Practice Assessors<\/strong>&nbsp;can sign the Orientation, Initial Interview, Mid-point Interview, Final Interview, OAR, Assessment of Proficiencies, Episodes of Care &amp; Medicines Management.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_8088\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_8088_1606\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_8088_1606\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_8088_1606\" role=\"button\" for=\"collapsibleRow_group_8088_1606\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>When should the OAR end of Part be approved?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_8088_1606\" id=\"collapsibleRow_group_8088_1606\">\n\t\t\t\t\t\t\n<p class=\"\">This only needs to be completed at the end of the academic year; this will be after placement 2 in Part 1, after placement 4 in Part 2 and after the final placement in Part 3.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_4282\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_4282_1784\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_4282_1784\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_4282_1784\" role=\"button\" for=\"collapsibleRow_group_4282_1784\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>If you notice you have made a mistake on ePad, can you revoke the ePad without losing information and start again?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_4282_1784\" id=\"collapsibleRow_group_4282_1784\">\n\t\t\t\t\t\t\n<p class=\"\">Yes, you can revoke ePad and keep all information safe; you just need to save and submit again. If you are unsure, please ask for help by emailing&nbsp;<a href=\"mailto:HSCPlacements@glos.ac.uk\">HSCPlacements@glos.ac.uk<\/a><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"pep\">ARC PEP<\/h2>\n\n\n\n<p class=\"\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"audits\">Audits<\/h2>\n\n\n\n<p class=\"\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ARC: Frequently asked questions This page contains a range of help and technical support for all ARC platforms. If you cannot find the answer you are looking for in the [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-970","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/pages\/970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/comments?post=970"}],"version-history":[{"count":28,"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/pages\/970\/revisions"}],"predecessor-version":[{"id":1738,"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/pages\/970\/revisions\/1738"}],"wp:attachment":[{"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/media?parent=970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}