{"id":1525,"date":"2025-02-04T08:25:25","date_gmt":"2025-02-04T08:25:25","guid":{"rendered":"https:\/\/sites.glos.ac.uk\/arcsupport\/arc-pow-student-guide\/timesheet-status-information-copy\/"},"modified":"2025-03-14T07:59:44","modified_gmt":"2025-03-14T07:59:44","slug":"faqs-and-help","status":"publish","type":"page","link":"https:\/\/sites.glos.ac.uk\/arcsupport\/arc-pow-student-guide\/faqs-and-help\/","title":{"rendered":"FAQs and help"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\" style=\"min-height:85px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-palette-color-7-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-palette-color-8-color has-text-color has-link-color no-mt wp-elements-0ce0f783536ba2f2e69e41350f42b606\">FAQs and help<\/h1>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-table aligncenter\"><table class=\"has-border-color has-black-border-color has-fixed-layout\" style=\"border-width:5px\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/sites.glos.ac.uk\/arcsupport\/arc-pow-student-guide\/timesheet-status-information\/\" data-type=\"link\" data-id=\"https:\/\/sites.glos.ac.uk\/arcsupport\/arc-pow-student-guide\/changing-a-timesheet-that-has-not-been-approved\/\">Previous Page<\/a><\/td><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"https:\/\/sites.glos.ac.uk\/arcsupport\/arc-pow-student-guide\/\" data-type=\"link\" data-id=\"https:\/\/sites.glos.ac.uk\/arcsupport\/arc-pow-student-guide\/\">Back to list of all ARC POW Guides<\/a><\/td><td class=\"has-text-align-center\" data-align=\"center\">Next Page<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">Use the links above to navigate between guides<\/figcaption><\/figure>\n\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_8673\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_8673_7560\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_8673_7560\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_8673_7560\" role=\"button\" for=\"collapsibleRow_group_8673_7560\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>My timesheets have been approved but the hours are not showing up in the total \u2013 why is this?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_8673_7560\" id=\"collapsibleRow_group_8673_7560\">\n\t\t\t\t\t\t\n<p class=\"\">Once they have been approved, timesheets need to be processed by ARC before the hours will update and show correctly for you in your totals. However, the timesheet itself will show correctly once it has been approved. It can take up to 72 hours for this process to be completed, but it is normally much quicker than this. If your timesheets do not look correct after 72 hours, please email\u00a0<a href=\"mailto:ARCHelp@glos.ac.uk\">ARCHelp@glos.ac.uk<\/a><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_1641\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_1641_6757\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_1641_6757\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_1641_6757\" role=\"button\" for=\"collapsibleRow_group_1641_6757\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>My Supervisor has not approved my timesheets; what should I do?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_1641_6757\" id=\"collapsibleRow_group_1641_6757\">\n\t\t\t\t\t\t\n<p class=\"\">In the first instance, please ask your supervisor or ward\/placement manager to complete the timesheets. If you are not able to get them completed, please discuss this with your coach in practice. They can be reached on&nbsp;<a href=\"mailto:practicesupport@glos.ac.uk\">practicesupport@glos.ac.uk<\/a><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_2972\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_2972_7081\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_2972_7081\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_2972_7081\" role=\"button\" for=\"collapsibleRow_group_2972_7081\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>How often do I have to complete a timesheet?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_2972_7081\" id=\"collapsibleRow_group_2972_7081\">\n\t\t\t\t\t\t\n<p class=\"\">You need to complete your timesheet at the end of each week. Placements may refuse to sign timesheets that have not been submitted weekly, and those hours will not then count towards your total practice hours.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_9282\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_9282_7642\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_9282_7642\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_9282_7642\" role=\"button\" for=\"collapsibleRow_group_9282_7642\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>Why can&#8217;t I see my placement on POW?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_9282_7642\" id=\"collapsibleRow_group_9282_7642\">\n\t\t\t\t\t\t\n<p class=\"\">If you cannot see your placement in ARC or if you can see the message &#8220;Placement cannot be displayed&#8221; it is likely that you have not yet completed all mandatory placement evaluations for your previous placements.<\/p>\n\n<p class=\"\">Once the placement is finished, ARC will email you a link to evaluate your placement. If you have not still got this email available, look in ARC POW at your list of placements and find those that say <strong>\u2018Click here to evaluate your placement\u2019<\/strong> where the placement name should be.<\/p>\n\n<p class=\"\">Click on&nbsp;the link to evaluate your placement. As placement evaluations are mandatory, ARC will not let you view or interact with your next placement until after the missing evaluations are complete.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_9241\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_9241_369\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_9241_369\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_9241_369\" role=\"button\" for=\"collapsibleRow_group_9241_369\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>When will my placement be released in ARC?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_9241_369\" id=\"collapsibleRow_group_9241_369\">\n\t\t\t\t\t\t\n<p class=\"\">Where possible, students are notified of the details of their placement allocation within four to six weeks of the placement start date, but this cannot always be guaranteed. We will always release placements early if we can, as we recognise that this helps with planning for travel &amp; childcare.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_820\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_820_9054\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_820_9054\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_820_9054\" role=\"button\" for=\"collapsibleRow_group_820_9054\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>Do I\u00a0have to add the day to my timesheet if I am sick or absent for another reason?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_820_9054\" id=\"collapsibleRow_group_820_9054\">\n\t\t\t\t\t\t\n<p class=\"\">Yes \u2013 you must still add the day, but tick the box to indicate that you were absent from placement that day.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_9042\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_9042_5332\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_9042_5332\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_9042_5332\" role=\"button\" for=\"collapsibleRow_group_9042_5332\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>Do I need to add break time to my timesheet?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_9042_5332\" id=\"collapsibleRow_group_9042_5332\">\n\t\t\t\t\t\t\n<p class=\"\">Yes, breaks need to be correctly entered into your timesheets.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n<div  class=\"wp-block collapsibleRow \">\n\t\t\t\t\t<div class=\"collapsibleRow__wrapper\">\n\t\t\t\t\t\t<div class=\"collapsibleRow__item\">\n\t\t\t\t\t<input  type=\"checkbox\" name=\"collapsibleRow_group_1562\" class=\"is-sr-only collapsibleRow_group_checkbox collapsibleRow_checkbox\" id=\"collapsibleRow_group_1562_7992\" \/>\n\t\t\t\t\t<label id=\"collapsibleRow_group_label_1562_7992\" aria-expanded=\"false\" aria-controls=\"collapsibleRow_group_1562_7992\" role=\"button\" for=\"collapsibleRow_group_1562_7992\" class=\"collapsibleRow__title base-text has-grey-light-background-color has-black-color\"><span class=\"is-sr-only\">Toggle collapsibleRow<\/span><strong>Do I need to complete\u00a0timesheets in the elective placement?<\/strong><\/label>\n\t\t\t\t\t<div class=\"panel\" hidden aria-labelledby=\"collapsibleRow_group_label_1562_7992\" id=\"collapsibleRow_group_1562_7992\">\n\t\t\t\t\t\t\n<p class=\"\">Yes \u2013 timesheets must be completed through ARC POW unless you have travelled abroad for your elective placement. If you have paper-based timesheets because you have had a foreign elective placement, please email them as soon as possible to&nbsp;<a href=\"mailto:HSCPlacements@glos.ac.uk\">HSCPlacements@glos.ac.uk<\/a><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\n<p class=\"\"><\/p>\n\n\n\n<p class=\"\"><\/p>\n\n\n\n<p class=\"\">If you need any help or advice, please email HSCPlacements@glos.ac.uk<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Previous Page Back to list of all ARC POW Guides Next Page Use the links above to navigate between guides If you need any help or advice, please email HSCPlacements@glos.ac.uk<\/p>\n","protected":false},"author":35,"featured_media":0,"parent":438,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-1525","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/pages\/1525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/comments?post=1525"}],"version-history":[{"count":7,"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/pages\/1525\/revisions"}],"predecessor-version":[{"id":1558,"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/pages\/1525\/revisions\/1558"}],"up":[{"embeddable":true,"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/pages\/438"}],"wp:attachment":[{"href":"https:\/\/sites.glos.ac.uk\/arcsupport\/wp-json\/wp\/v2\/media?parent=1525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}