FAQs and help

Once they have been approved, timesheets need to be processed by ARC before the hours will update and show correctly for you in your totals. However, the timesheet itself will show correctly once it has been approved. It can take up to 72 hours for this process to be completed, but it is normally much quicker than this. If your timesheets do not look correct after 72 hours, please email [email protected]

In the first instance, please ask your supervisor or ward/placement manager to complete the timesheets. If you are not able to get them completed, please discuss this with your coach in practice. They can be reached on [email protected]

You need to complete your timesheet at the end of each week. Placements may refuse to sign timesheets that have not been submitted weekly, and those hours will not then count towards your total practice hours.

If you cannot see your placement in ARC or if you can see the message “Placement cannot be displayed” it is likely that you have not yet completed all mandatory placement evaluations for your previous placements.

Once the placement is finished, ARC will email you a link to evaluate your placement. If you have not still got this email available, look in ARC POW at your list of placements and find those that say ‘Click here to evaluate your placement’ where the placement name should be.

Click on the link to evaluate your placement. As placement evaluations are mandatory, ARC will not let you view or interact with your next placement until after the missing evaluations are complete.

Where possible, students are notified of the details of their placement allocation within four to six weeks of the placement start date, but this cannot always be guaranteed. We will always release placements early if we can, as we recognise that this helps with planning for travel & childcare.

Yes – you must still add the day, but tick the box to indicate that you were absent from placement that day.

Yes, breaks need to be correctly entered into your timesheets.

Yes – timesheets must be completed through ARC POW unless you have travelled abroad for your elective placement. If you have paper-based timesheets because you have had a foreign elective placement, please email them as soon as possible to [email protected]