General ARC Questions

Common errors and solutions

Training Resources

ARC POW and Timesheets – Students

Timesheets – Placement Staff

ePAD – Students

ePAD – Placement Staff

ARC PEP

Audits

We welcome feedback on all aspects of our implementation of ARC – please send your feedback and comments to [email protected]

If you are not receiving the automated emails, please check that your student has used the correct email address and review your spam/junk folder for our emails. If emails are being sent to the spam folder, you can add the sending email address [email protected] as a contact.

Typically, when you have trouble loading one of the ARC web pages, the cause is related to corrupted cookies stored on your local computer. The solution is to delete the cookies and allow websites to recreate them as needed. To delete cookies please follow the instructions here.

Please note that this will delete all stored passwords, so you will need to reenter passwords to log into any of your usual web pages as well as ARC.

Once you have cleared all the cookies and browser data from your web browser, please close all browser tabs before trying to access ARC again.

This error usually occurs when you are logged into a Microsoft Account other than your University of Gloucestershire Microsoft Account. To solve this issue

Yes, we have a dedicated YouTube Channel with video guides on all aspects of ARC. View the dedicated YouTube channel. Alternatively, there is a full list of Student ePAD guides here and a full list of staff ePAD guides here

All staff support, training and guides are available from the main ARC web site here. If you would like to book training for the ePAD, please click here to go to the ePAD training booking page or email [email protected] for any other support or advice.

All student guides are available from the main ARC support site here.

No, mentors and assessors do not require a password or login to access the timesheet, they only need to click on the link that is automatically emailed to them.

Please check that the email is not in your spam folder and then ask the student to check that they have used the correct email address. The student can change the email address and resend the request to approve their timesheet. If this does not work, please email [email protected]

This is correct for a 7 ½ hour shift. Similarly, 7 ¼ hours would be recorded as 7.15 and 7 ¾ hours would be recorded as 7.45. In this case, you can approve the timesheet.

Yes, breaks need to be correctly identified in the timesheets.

If you need a Practice Assessor added to the ePAD, please fill in the form in the Student ARC Links section of the Main ARC support site.

Your Practice Assessor must complete the Episodes of Care and Medicines Management – your Practice Supervisor is not permitted to do this.

No, practice supervisors cannot be added to the ePAD as they are not permitted, under the NMC Standards for Education, to complete several sections of the ePAD.

If you need a practice supervisor to have access for example to complete your initial interview or add a proficiency, you can invite them yourself. Please refer to the Student ePAD Help Guides if you need help with this.

For help and guidance on how to complete the ePAD, including what should be included in your reflections and Episodes of Care, please contact the Academic Placement Module Lead or your AA.

There are some proficiencies that can be completed either in Part 2 or Part 3, these are marked with ** – there are 12 proficiencies from Part 2 that can be completed in Part 3, and 2 proficiencies from Part 3 that can be completed in Part 2.

If you choose to leave some of the ** Part 2 proficiencies until you are in Part 3, you will still need to complete a minimum of 50% (17 proficiencies) in the first placement of Part 2. Our advice is to only leave a proficiency until Part 3 if there is no opportunity for you to undertake it in Part 2. Leaving too many Part 2 proficiencies until Part 3 will create more work for you in Part 3.

Please also remember that you must complete all proficiencies, including the ** proficiencies, by the end of the course, and if you complete a Part 3 proficiency in Part 2, you still need to show that you have maintained your competency in that area throughout Part 3.

For further advice, please contact your Academic Placement Module Lead or your AA.

Yes, you can revoke it without losing information if you resubmit it and have it reapproved. You will not lose information if this is revoked.

Yes, you need to use the ePAD unless you have travelled abroad. Paper-based elective documentation for foreign placements only is available here. You should not complete an Episode of Care as these must be completed in placements 3 & 4. Any proficiencies or meds management completed will need to be maintained throughout the rest of the part and can be revoked if not maintained.

If you are a Practice Assessor and need an account in the ePAD, please email [email protected] with your name, contact number and placement location, and we will create an account for you.

Yes, your student will be able to read all comments that you save as part of their midpoint/endpoint in their view. They will also be able to see any passes or fails you have entered in the professional values section.

Practice Supervisors can sign the Orientation, Initial Interview & Assessment of Proficiencies.

Practice Assessors can sign the Orientation, Initial Interview, Mid-point Interview, Final Interview, OAR, Assessment of Proficiencies, Episodes of Care & Medicines Management.

This only needs to be completed at the end of the academic year; this will be after placement 2 in Part 1, after placement 4 in Part 2 and after the final placement in Part 3.

Yes, you can revoke ePad and keep all information safe; you just need to save and submit again. If you are unsure, please ask for help by emailing [email protected]